Helpful Information/FAQ
Get Informed
When Will my Order be delivered?
Our Black-Glove Delivery service guarantees all Same-Day delivery orders will be delivered within 7 hours of the time the order was placed (however, our average delivery time is within 2 hours.) Delivery times vary depending on recipients address. Feel free to call us anytime for delivery updates!
Do You have a Physical Location?
We have just recently moved to the area and are in the process of establishing a physical shop in the New Port Richey area. At the moment we are entirely home-based while we get our storefront set-up.
What is your Return Policy?
Here at EBM Floral we always aim to provide the freshest, most gorgeous floral arrangements. However, flowers can be tricky and sometimes mistakes happen. Average floral arrangements last 3-7 days indoors. If you notice wilting, browning, or damage to any of your flowers within the first 48 hours. Reach out to us with photo evidence and we'll make it right!
How can I extend the life of my arrangement?
Floral pieces last on average 3-7 days. However with proper maintenance you may be able to extend the life of your arrangement by 5 days! Keeping flowers out of direct sunlight and heat is a must. Change the water and cut the bottoms of the stems off every 2-3 days. For pieces done in floral foam, the best advice is to ensure the foam stays moist, do not attempt to remove/re-arrange stems as this can damage the foam/flowers. For vase arrangements, adding 1/2 teaspoon of flower food every 2-3 days can also extend vase life. The number one rule is if the flowers start to mold, it's time to say goodbye. Mold growth is a sign that the flowers have lived past their lifespan. EBM Floral, its Owner(s), Employee(s) & Affiliate(s) are not responsible for any damage, illness, injury to yourself/recipients property or body caused by failure to properly handle goods recieved. EBM Floral, its Owner(s), Employee(s) & Affiliate(s) are not responsible for any damage, illness, injury to yourself/recipients property or body after the arrangement leaves our drivers hands,